Can I make a comment?
Yes! The easiest way is when you visit us but you can also phone or email us at email@example.com. Don’t forget you can also leave us a review online.
What can I complain about?
Who can complain?
You can complain if you:
You can complain for someone else if you:
How long do I have to complain?
You have 12 months from the event.
How do I make a complaint?
Talk to a team member
First talk to a team member involved in your care. If you do this, we can try to sort out your complaint straight away.
Talk to our complaints manager
If the complaint is not resolved, you can talk to our complaints manager, Jasmin Thomas-Rathu. This will be private and confidential.
Our initial response
We will write to you within 3 working days of receiving your complaint. This letter will:
We will keep the information you give us confidential. To investigate further, we may have to talk to staff about you or show them your health records. If you do not wish to share your information, please tell us when making your complaint.
Our final response
You will receive a final response from us within 10 working days. This letter will:
What if I’ve changed my mind after I have complained?
Please let us know as soon as possible via letter, email or phone call.
We value all comments, good or bad, to help us improve our service. If you are not happy about anything, this is how to let us know: